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You must excel at:
Technical Expertise
- Expert knowledge of one of more Coats Digital Software, preferably GSDCost or VisionPLM, products including understanding of UI and Database Schema.
- Understanding of solution design best practice and application to the Fashion Industry
Leadership
- Strong team management and leadership skills to ensure the Technical Services Team provide excellent service to both internal teams and to customers
- Provide regular feedback to team members on performance and progression.
- Work closely with the Customer Services and Commercial teams to ensure quality and validity of solution design.
- Provide continuous feedback to improve internal processes and product suite.
- Work closely with Knowledge Services to improve processes and product knowledge across Coats Digital.
Analysis
- Draw out client requirements utilising a variety of techniques including:
- Direct questioning
- Pain-chain analysis
- ‘Is, does, means’
- Business process walk-throughs
- Extracting from client-own documentation
- Visio diagram mapping
- Understand client requirements and design solutions based upon best practice, validity, and end user efficiency.
Solution Delivery
- Lead and support the solution design of Coats Digital software involving all relevant stakeholders and ensuring technical feasibility, best practice, and end user efficiency.
- Successfully run internal and client workshops and evidence output.
- Present to clients the Coats Digital solution, demonstrating a strong understanding of the client and industry issues it helps to solve, and ‘bringing the solution to life’.
- Discern the need for escalation and suggest solutions where appropriate.
- Support multiple client projects and prospect Pre Sales, equally maintaining a professional approach to, and quality management of, each of the clients.
- Assist in continuous improvement initiatives and execute client facing activities to ensure clients continue to get the most from the Coats Digital solution.
- Assist Support Teams with expertise relating to Coats Digital software to ensure issue resolution according to SLAs.
Communication & Relationship Building
- Be able to communicate clearly and effectively in English, whilst French & Spanish would be advantageous.
- Communicate effectively and build strong working relationships with clients and internal employees at all levels.
- Articulate and document technical requirements to the development team, ensuring the solution meets the client requirements and is delivered in the most effective manner.
- Good stakeholder management client-side and internally.
- Give compelling presentations up to and including board level.
Documentation
- Write, own, and support internal and client-facing documentation. Ensure any key documentation is kept up to date, version controlled and formatted in a professional way meeting the agreed Coats Digital guidelines.
- Product excellent solution design, process mapping and workflow documentation and presentations.
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