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Principal Accountabilities and Key Activities (Principal accountabilities are specific areas of accountability unique to the position requiring decisions or delivery of results. Accountabilities should not be shared. For most roles, there will be 4-6 accountable areas. For senior roles, there are usually 6-8 accountable areas. Under each principal accountability, identify key activities that are required for delivery. Focus on up to 4 specific activity areas. Activities support the attainment of accountable areas).
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Customer Master Data
- Ensure the Commercial and Customer Service team have up-to-date and accurate master data onto relevant systems to support customer order transaction activities timely, accurately and efficiently
- Manage the end-to-end workflow from receiving the requests, validating to maintaining the updated master data in systems to ensure all processes are followed and records are kept properly for auditing purpose
Price Implementation & Administration
- Perform seasonal or day-to-day implementation of price changes to ensure the end-to-end workflow from price change initiation, price change approval, price data update in systems to market implementation are followed up, executed and implemented timely, accurately and effectively
- Collaborate and communicate with Global Accounts Team, Direct Sales Team, Finance Team and other functional teams as required to ensure price implementation is executed seamlessly and timely
- Ensure updated price is communicated internally to all stakeholders timely and effectively as well maintained properly for internal and external traceability and auditing purpose
- Acquire and follow up for price approval based on DOA (Delegation of Approval)
- Ensure price change is updated & maintained in respective tools or systems timely and accurately
- Ensure price quotation or customer-specific documents are updated and communicated to customers and respective internal functional teams timely and accurately
Business Analysis and Reporting
- Perform business analysis and reporting (including price or margin) periodically timely and accurately to support pre-sales, during-sales and after-sales stage with the adoption of best practices with reporting tools, dashboards and systems
- Acquire additional information needed from other functional teams to support price & margin analysis e.g production cost, material cost etc.
- Use data-driven insights methodology (Define Goals, Collect Data, Analyze Date & Visualize Data) to provide, translate data into actionable metrics and insights to enable the Commercial Team to drive sales and profit performance
- Identify sales discrepancies/issues, price discrepancies/issues and propose resolutions
Manage Sales Administration
- Perform day-to-day sales administrative activities in a timely, efficient and accurate manner. These activities include but not limited to sales or rebate contract with customers, backend support for the Commercial Team and customer-specific requests such as providing Supplier Information etc…
- Trouble shoot concerns/issues raised collectively with relevant functional teams to ensure completion of smooth business transactions
- Collaborate and communicate with other functional teams (HR, H&S, Finance, Supply Chain etc…) to implement regulations, rules, compliance policies to the Commercial Team such as company compliance training, Health & Safety briefing etc….
- Other ad-hoc sales administration supports within the Sales Ops team, to the Commercial Team and other functional teams to ensure optimal service and support for our customers
Process Improvement & SAP project implementation
- Execute and adopt data-driven, technology-driven sales administration process
- Proactively identify bottlenecks in the existing process and practice, challenge status quo, propose what can be improved to make the process and practice more efficient, accurate and effective, thereby enabling the Commercial Team and other functional teams for real-time and self-help information as needed
- Provide guidance, training and support for effective implementation and the adoption of new process, tools and systems. Collate feedback from the users for further improvement.
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