Business Analysis Assistant Manager

Role Purpose :

• This role will lead a team of Sales Ops Officers with standardised, improved processes & best practices to provide the best in class support and drive new ways of working with digitised and automated platforms and tools in the Commercial team to ensure optimal service and support for our customers in the most timely and efficient manner for sustainable and profitable business growth.
• Furthermore, Sales Operation Manager will be owner of master data maintenance and also manage sales administration works embed performance acceleration culture via capability build and digital adoption to ensure the VN Commercial team is equipped with the content, resources, & necessary tools comply and efficiently.

Principal Accountabilities and Key Activities:

Leadership and Building High Performing VN Sales Ops Team

• Develop sales operational strategies & priorities, as aligned with the Commercial team to ensure optimal service and support for customers in the most timely and efficient manner for sustainable and profitable business growth
• Provide mentoring and implement team competency development through the collaboration with Talent & Learning team
• Establish KPIs (based on SMART framework) and deliver efficient and effective performance management and staffing deployment

Being the Owner of Master Data

• Ensure the Commercial and Customer Service team have up-to-date and accurate data onto relevant systems to support customers timely, accurately and efficiently

• Manage the workflow from received requests to end as well as do enhancement on validation followed DoA, approved procedure and recording process for auditing purpose

Managing full local sales administration processes

• Lead the Sales Ops team to perform day-to-day sales administrative activities in a timely, efficient and accurate manner
• Trouble shoot concerns/issues raised collectively with relevant functional teams to ensure completion of smooth business transactions

Being the Commercial Coordinator for efficient & effective cross-functional collaboration

• Maintain close connection and alignment with the key stakeholders of Commercial, Customer Service and other functional teams to help evolve early stage ideas into future growth, efficiency and customer satisfaction initiatives
• Coordinate with other functional teams (HR, H&S, Finance, Supply Chain etc…) to communicate and implement regulations, rules, compliance policies to the Commercial, Customer Service and Sales Operations team to execute and comply such as company compliance training, Health & Safety briefing etc….

Being the Change Agent

• Facilitate optimisation, change management and new ways of working on sales operational activities, business process alignment and exchange of best practices to provide the best in class support to the Commercial and Customer Service team
• Drive SELF-HELP in the Commercial team and Customer Service team to adopt best practices and new ways of working to improve efficiency, accuracy and consistency
• Challenge status quo, stop non-valued added activities and propose what can be improved
• Proactively identify bottlenecks in the existing process and practice, find ways to improve them to make them more efficient and effective, thereby creating a smooth experience for customers and faster decision making for Commercial organization
• Provide guidance, training and support for effective implementation and the use of new digital applications Collate feedback from the Commercial team and other related functional teams to improve existing processes, practices and behaviour for iteration and improvement