Customer Services Representative

Business Title : Customer Service Representative

Location: Bangalore

Role Purpose:

• The primary responsibilities include ensuring timely monitoring of the payment cycle and effectively managing the account. This involves coordinating with the sales team regarding account-related matters.
• Additionally, the role requires taking the lead in managing the new account opening process to ensure it is completed within a short timeframe.
• To oversee the account management in a manner that does not disrupt production.
• To facilitate both internal and external communications effectively for the payments and challenges.
• The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales   
• This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
• Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role

Education, Qualification and Experience:

• Previous experience in customer service is preferred.
• Be customer-focused and target-oriented.
• Good communication, collaboration, interpersonal and influential skills
• A proactive and ‘can do’/problem solving approach
• Capable of working in a competitive, demanding and time-critical environment
• Proven ability to follow up thoroughly and in detail
• Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team.

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.