Lab Coordinator

Role Purpose

Responsible for coordinating sample requests from customers, internal teams (Sales, Customer Service, Production, Warehouse, following our service commitment to customers and brands. Manage recipe in lab and bulk to improve quality and service.

Principal Accountabilities and Key Activities

1. Manage recipe from lab to bulk to improve service and quality of colour.
2. Be responsible for continuous improvement project in lab to enhance service, increase productivity.
3. Manage the sample and recipe requirements request on daily basis, coordinate with other teams to improve service for sample and recipe.

• Coordinate with Planning to allocate resource for Lab if required.
• Monitor / improve the rate of order for sample stock in bulk.
• Daily analyse and continuously reduce attempts per shades as well as improve the total output of samples per day.
• Coordinate with customers/CX and dyehouse to minimize customer complaints on sample lead time, colour metamerism and shade variation between lab to bulk.

Financial Dimensions

People Management Responsibility
(direct / indirect reports)

Global Remit

Operates in:

Key Relationships

(please attach an organisation chart)

Internal
(excluding direct team and manager)

External

Sales, Customer Service, Product Management, Logistic and DH/ Lab and Warehouse.

Customer include buyers

Education, Qualifications and Experience

Essential

Desirable

Education            

Minimum bachelor degree majoring in textile or marketing

Knowledge          

Product, Marketing and Sales

Skill/Ability           

Color matching, system

Experience          

Minimum 1 year experience at relevant field