Laboratory Manager

Role Purpose

[Short description of why the role exists and the results it is designed to achieve. Concentrate on why job is required and outputs, not activities]

The position is to ensure the effective management and coordination of all laboratory operations and processes to deliver high quality and service of all request types and recipe development and to drive the continuous improvement of all laboratory KPIs.

Principal Accountabilities and Key Activities

[Focus on 4 – 6 main accountability areas with up to 4 activities for each]

• Ensure dyehouse & dyelab operations comply to Coats global policy/procedure in all technical aspects of colour systems management and all global SOPs are well followed.
• Ensure optimal allocation of trained resources and processes within the laboratory to achieve service lead times and KPI targets.
• Continually drive productivity and efficiency improvement in all areas of laboratory operations (as measured by KPIs such as sample queues, recipe mapping lead-time, attempts per shade, lab to bulk reproducibility, LpMpD, etc) through regular review, data analysis and lean six sigma projects.
• Monitor, analyse and drive the continuous improvement of lab to bulk reproducibility, colour quality of new recipes and coordinate with bulk dyehouse team to ensure that the highest levels of lab to bulk reproducibility are maintained.
• Ensure laboratory staffs to achieve and maintain a high level of technical capability through the provision of ongoing training, technical support and performance assessment and feedback.
• Manage sales and customer service expectations through timely and effective liaison and feedback relating to queries on DTM, sample Order requests and regular customer visit.

Financial Dimensions

People Management Responsibility
(direct / indirect reports)

Global Remit

Operates in:

Key Relationships

(please attach an organisation chart)

Internal
(excluding direct team and manager)

External

Supply chain, dyehouse, engineering, quality, customer service, sales and global technical team

Customers

Education, Qualifications and Experience

Essential

Desirable

• University graduate Level, preferably in chemistry or chemical engineering
• 5 years in related work with management responsibilities
• Demonstrate capacity/ability for leadership, organization, people management
• Fundamental knowledge of colour physics and dyeing technology
• Excellent communication skills
• Fluency in written & spoken Vietnamese and English

Laboratory management experience