Job Title - Manager, Sales Operations  

Location: Bangalore

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Role Purpose-This role will lead a team of Sales Operations Executives and Business Analysis with standardised, improved processes & best practices to provide the best in class support and drive new ways of working with digitised and automated platforms and tools in the Commercial and Customer Service team to ensure optimal service and support for our customers in the most timely and efficient manner for sustainable and profitable business growth.  

Principal Accountabilities and Key Activities-

• Leadership and Building High Performing Sales Ops Team
  • Develop sales operational strategies & priorities, as aligned with the Sales and Customer Service team, to ensure optimal service and support for our customers in the most timely and efficient manner for sustainable and profitable business growth. 
  • Provide mentoring and implement team competency development through the collaboration with Talent & Learning team
  • Establish KPIs (based on SMART framework) and deliver efficient and effective performance management and staffing deployment

• Be the Change Agent
  • Facilitate optimisation, change management and new ways of working on sales operational activities, business process alignment and exchange of best practices to provide the best in class support to the Commercial and Customer Service team
  • Drive SELF-HELP in the Commercial team and Customer Service team to adopt best practices and new ways of working to improve efficiency, accuracy and consistency.
  • Challenge status quo, stop non-valued added activities and propose what can be improved.
  • Proactively identify bottlenecks in the existing process and practice, find ways to improve them to make them more efficient and effective, thereby creating a smooth experience for customers and faster decision making for commercial organization.
  • Provide guidance, training and support for effective implementation and the use of new digital applications and tools to achieve target revenue and cost savings opportunities.
  • Collate feedback from the Commercial team, Customer Service team and other related functional teams to improve existing processes, practices and behaviour for iteration and improvement.
  • Closely monitor and report the key KPIs and suggest actions to the business for implementation to drive improvements; and escalate blockages/challenges with the project lead for resolutions collectively in timely manner

• Be the Commercial Coordinator for efficient & effective cross-functional collaboration
  • Maintain close connection and alignment with the key stakeholders of Commercial, Customer Service and other functional teams to help evolve early stage ideas into future growth, efficiency and customer satisfaction initiatives
  • Coordinate with other functional teams (HR, H&S, Finance, Supply Chain etc…) to communicate and implement regulations, rules, compliance policies to the Commercial, Customer Service and Sales Operations team to execute and comply such as company compliance training, Health & Safety briefing etc….

• Day-to-day sales operational management
  • Lead the Sales Ops team to perform day-to-day sales administrative activities to support pre-sales, during-sales and after-sales stage in a timely, efficient and accurate manner.
  • Trouble shoot concerns/issues raised collectively with relevant functional teams to ensure completion of smooth business transactions.

• Be the Owner of Customer, Materials and Pricing Master Data
  • Ensure the Commercial and Customer Service team have up-to-date and accurate data to support customers timely, accurately and efficiently.

Education, Qualifications and Experience

Esstential:  

• At least 3 years of managerial role in sales operations or customer services
• Good interpersonal & communication skills
• Strong growth mindset
• Solid project & change management skills with ability to manage multiple projects simultaneously, with tight deadlines, in a fast-paced and dynamic environment
• Excellent problem-solving skills, with ability to synthesize data into useful formats and bring actionable insights through effective communication
• Proven experience in change management and project management

Desirable: 

• Knowledge of Coats business model, structure and systems
• Experience with thought leadership in applying data-driven insights.
• Good command of speaking and written English.

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.