Manager - Global Quality
Date: 27 May 2025
Location: IN
Company: Coats
Position Title: Manager, Global Quality
Role Purpose
To set up and maintain Product Quality specifications in the Quality Portal for products manufactured in Coats and review periodically to ensure it in accordance with actual performance. Review and approve NPI, NGIP, RM and Colour Codes in MDM. Coordinate publication of customer specification, global testing standards and ensure it is updated to the latest version and sites are following the requirements and SOP’s. Monitor Quality Trends and drive complaints reduction and continuous improvement projects. Review test results and sampling plan to get good balance between cost and quality. Digitalize quality dashboard to give clear instruction of daily quality control. Audit suppliers when there are serious quality issues.
Principal Accountabilities and Key Activities
Define, maintain and communicate product specifications for all new and existing products. Make sure that customer requirements are fully understood and “translated” into measurable specifications.
Lead RM evaluation samples with the units to ensure tests completed on plans, Prepare and publish specs. Coordinate communication with supplier for improvements if required.
Review GO Specs on a periodical basis and publish revision to standards for all products.
Ensure timely approval of NPI/NGIP/RM / Colour Codes in MDM requests for all products.
Digitalize quality dashboard to publish periodical trend reports on customer complaints, SAP QM Adoption, QM Inspection, vendor complaints as well as other quality metrics to give clear instruction of daily quality control.
Review test results including incoming check, fastness, length, lub, finish goods and others to ensure it follows the sampling plan and review sampling plans based on fail ratio and customer specification, complaints.
Analyse data and identify areas for quality improvement and lead the improvement projects with sites.
Coordinate publication of customer specification, global testing standards and ensure it is updated to latest version, update testing procedures/ SOPs and communicate with sites to ensure the update was followed.
Draft, publish and communicate with sites of quality assurance and quality check SOPs and audit sites to ensure it is followed.
Manage and maintain SAP Complaint systems including, customer complaints, vendor and internal complaints to ensure all followed the process. Audit supplier if there are serious quality issue. .
Coordinate quality issues between GTS and dye house.
Coordinate and assist with GRS/IATF/ ISO/BRC/Oeko-tex certifications to ensure it completed on time; collect and post certificates in Quality Portal
Participate actively in global projects raised by stakeholders and also be responsible for driving short operational strategy.
Maintain good communication links to and from all local QADs. Provide inputs and prepare GRMC Report.
Education, Qualifications and Experience
Degree or Post Graduation in Textiles
Min 5-7 years of experience in quality / data analytics / statistical tools Minitab / Power BI/SAP BI
Good knowledge of quality management systems: databases, SAP QM
Good knowledge of ISO certification and auditing
Objectives and result orientation
Good computer literacy
Organization and planning
Excellent communication skills in English