Process Improvement Officer

Role Purpose (write a short paragraph why the role exists and its contributions to achieving Coats’ goals)

• To continuously improve dyeing quality and service through actively collecting feedback from customers and internal departments such as QA, customer services, sales.
• To initiate and implement dyeing trials and process improvement for new products or improving current products.

Principal Accountabilities and Key Activities (Principal accountabilities are specific areas of accountability unique to the position requiring decisions or delivery of results. Accountabilities should not be shared. For most roles, there will be 4-6 accountable areas. For senior roles, there are usually 6-8 accountable areas. Under each principal accountability, identify key activities that are required for delivery. Focus on up to 4 specific activity areas. Activities support the attainment of accountable areas).

• Regularly visit customers to understand customers’ requirement on dyeing quality and make response action plans to improve customers’ satisfaction.
• Thoroughly investigate all customer complaints related to dyeing and propose, manage corrective actions to prevent the recurrence.
• Proactively review dyeing performance for top failure shade for improvement.
• Coordinate with relevant departments to develop and implement a clear process for shade migration and localization in Hung Yen to avoid complaints of shade variation between lab dip and bulk production.
• Manage and improve redye performance (redye success rate).
• Lead and coordinate all production trials.

Financial Dimensions

People Management Responsibility
(direct / indirect reports)

Global Remit

Operates in:

Key Relationships

(For new roles or where reporting relationships have change, please attach an organisation chart)

Internal
(excluding direct team and manager)

External

LAB, Finishing, Planning, Customer service, Sales, Quality

Customers

Education, Qualifications and Experience

(Include skills and competencies required to perform the role competently)

Essential

Desirable

• College or above with major in relevant sciences e.g. textiles, chemistry.
• Solid knowledge of Coats Colour physics and dyeing technical knowledge

• Effective communication.

•  At least 5 years of experience in a dyeing factory

•               Proven records in Coats dyeing production and Coats colour physics