Quality Tester (2)

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Date: 9 Oct 2025

Location: Vietnam

Company: Coats

Key accountability:

To ensure all customer complaint to be respond to sales on time and effective verification for provisional and permanent corrective actions
To ensure all customer complaint in SAP QA to be completed follow SOP.
Sending weekly and monthly report on time.

Common accountability:

Safety & Housekeeping

Follow Company Health and Safety regulation
Ensure all accidents/incidents and near miss are reported immediately for QA Team Leader.
Actively look for areas where safety can be improved to report to relevant people.
Maintain standards for housekeeping

Productivity / Quality

To investigate and make judgment for customer complaints to assure proper response for all customer (APP, EMB & FW, Speciality) in time.
Feedback result of customer complaint solving within 24 hour.
To communicate with related departments about customer complaint information to ensure corrective action are taken into effect.
Ensure field “preventive action” of justified complaint must be filled always.
Follow up exchange the goods for customer, and special care in urgent case to help Sales satisfy customer.
Work with Sales to identify areas where improvements are required.
Build good relationships with key internal customers: Dye-house, Finishing, Sales, WH.
Other as requested by QA Supervisor.

Discipline:

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