Sales Officer, Mumbai

Position: Sales Officer

Location: Mumbai

Roles Purpose: 

• Meeting the territory’s sales (both volume & value) and collection targets.

• Form the vital link between the Company & its customers.

Principal Accountabilities and Key Activities:

Meeting the territory’s sales & collection targets:

• Breaking down zone targets into customer targets at the start of the month
• Visiting the customers as per the travel plan
• Booking orders when visiting the customers
• Checking stocks at customers place to confirm orders to be booked
• Providing order status information to customers
• Collecting cheques/DDs for collections
• Ensuring that customers pay as per pay term, hence, track payments on customer visits
• Sell complete product range
• Upgrade customers to premium products

Creating a demand for the company’s products:

• Engaging with buying houses personnel for product specification
• Visiting the merchandisers, production team along with the regular purchase managers
• Carrying the product promotion materials and making it available for the key decision makers
• Organizing for product presentations and seminars

Retaining existing customers:

• Regular visitations as per the travel plan
• Attending to customer queries promptly
• Ensuring supplies in time
• Liaising with office to address administration issues like credit/debit notes, shipment details in case of delays, status of orders given
• Timely information about new products
• Sharing relevant product information on features, benefits, correct usage
• Maintain contacts in all relevant customer personnel in merchandising, design etc, other than purchase.

Prospecting for new customers in order to expand the customer base:

• Obtaining new customer information through various means as newspaper, customer referral, website etc.
• Visiting new customers
• Visiting uncovered areas in existing territory

Market intelligence gathering:

• Collecting competition information on new product launches, product prices etc .. from trade
• Assessing competition share at customers
• Gathering information on customers receiving specific recognition awards from competition for turnover etc.
• Keeping regular tabs on competition activities like presentations, seminars etc..
• Gathering competition materials and tools from the customers and updating the decision makers

Implementing the company’s market strategies at the grass root level:

• Implement price increase
• Initiate direct supplies wherever possible

Offering coats sewing solutions:

• Ensuring a high level of customer service at the front line level in terms of product & technical information
• Proper product recommendations / Thread advisory

• Handling customer complaints quickly and efficiently, with minimum damage to the company’s image. 
• Timely submission of relevant reports