Senior Tax Manager, India

 Function or Segment

Corporate

Location(s) of role:

India

Sub-Function 

Tax Department

Position Title

Senior Tax Manager, India

Role Purpose

The role will support the Asia Pacific Tax Director in monitoring and managing tax matters in one of Coats larger markets, India and Sri Lanka in addition to support on other businesses in the region as needed.  This is particularly important given the significant presence of Coats in the region, and the extensive complexities of the tax legislation in India and the Sri Lanka. 

This role is responsible for all direct corporate income tax matters in India and Sri Lanka, and for advising on indirect taxes matters.  The role will involve active management of risk mitigation, tax audits, tax incentives and opportunities in these territories. In addition, the role is responsible for transfer pricing, tax reporting, tax forecasting, tax authority audits and tax advisory matters for these territories. The role has 1 dotted line direct report in Sri Lanka.

Principal Accountabilities and Key Activities

Service Management

• Oversee delivery of 40+ outsource partner resources to ensure they provide seamless delivery of Technology Support services to Coats employees, covering incidents and service requests.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Build relationships with key stakeholders within Coats technology & externally with IT Fully Managed Service Provider.
• Identify opportunities for improving services delivered by outsourcing partner, recommend alternatives to enhance benefits derived from services offered.
• Ensure that the outsourcing partner has adequate tools, knowledge and processes to deliver quality support services – lead implementation of appropriate tools / process improvements.
• Establish guidelines for Critical Incident Management and ensure all are appropriately handled within agreed SLA’s
• Provide strategic direction for Incident Management, Problem Management and Ticket Management Lifecycle (Ageing Tickets Monitoring)

Process Design and Improvement

• Design a systematic approach to improve the alignment and performance of a particular Digital and Technology process with organizational strategy and customer expectations.
• Review, interpret and enhance a system design or program to achieve optimal performance, operational cost, and flexibility for future change.
• Prepare and document process guidelines for both technology support teams and end user consumption.
• Conduct process testing before implementation.
• Provide mentoring to internal support groups consisting of over 100 staff on process changes
• Prepare and deliver process trainings as required to all Coats end users (circa 6500 users)

Performance Metrics and Continuous Improvement

• Review KPIs and performance metrics to ensure they align with the organization's goals and objectives.
• Use KPIs to measure outsourcing partner performance and take corrective actions as needed.
• Identify opportunities for improving services delivered by outsourcing partners and recommend enhancements.

• Report on delivery commitments to ensure solutions are implemented on time and as expected.

Education, Qualifications and Experience

Essential

Desirable

• Minimum Education: degree + ACCA/CA or equivalent tax qualification
• At least 8-10 years’ experience in tax work related areas
• Sound knowledge of tax rules and regulations in India
• Liaising with tax bureau
• Experienced in Indian tax audits
• Strong analytical and problem-solving skills
• Project management skills
• Experience in managing tax processes
• English and Hindi speaking
• Excellent communication and people skills, including face to face, over the telephone and in writing; confident in dealing with individuals at all levels of an organisation
• Ability to handle tight deadlines and work on multiple issues at the same time.
• Familiar with SAP and other application tools such as Excel, Word, PowerPoint
• Inquisitive with ability to learn tax rules and regulations of other tax jurisdictions
• High personal standards, integrity and attention to detail, able to demonstrate effective judgement and decision making.
• Able to work with other corporate functions such as treasury, group accounting and legal team

• Experienced in Bilateral or Advanced Pricing Agreements.
• Familiar with cross-border transactions
• Familiar with financial systems
• Familiar with Indian inbound structures
• Familiar with Indian non-tax reporting/registration obligations
• Familiarity with Sri Lankan tax regulations preferred
• Assertive and Self-driven
• Big 4 accounting firm experience preferred
• At least 5 years industry experience preferred