Solution Engineer - Manufacturing Systems

Role Purpose

To play a key role in application life cycle** management across functional scope for Coats business.

Contribute to digitisation as a subject matter and process expert help identify the change management requirement.

Proactively upgrade Business Process as Technology Solutions advance

Contribute to the business requirement for digitisation as a subject matter process expert and help identify the change management requirement.

Deliver application solutions as per the agreed business requirement and timing

Work with the business to help ensure that process re-engineering is delivered and target ROI achieved.

Ensure the applications continue to deliver target functionality and address incidents as per the agreed SLAs.

**Life cycle: Requirements, Design, Build, Implement, Support, Improve, Retire, Replace.

Principal Accountabilities and Key Activities

Products

• Design secure and resilient IT Services
• Deliver Services in line with, or exceeding, Business Requirements
• Deliver Services in line with recognised Best-Practice
• External Monitoring of Subject Matter Development

Process

• Deliver timely service to meet agreed business outcomes
• Project Delivery as required
• Project Management of functional Projects
• Support lifecycle of applications
• Release deployment management, validation and testing
• Design measurement metrics and methods
• Maintain standards and documentation for applications within Solutions scope
• Transition solutions to Business so that they can maximise benefit for Coats
• Maintain Service Catalogue for solution scope
• Contribute to improved IT Service Quality
• Analyse and re-engineer existing business processes in line with functional Template
• Understand and support related or integrated functions
• Promote best practice and Business improvement within solution scope
• Fluent in all Service Management Processes: Incident, Problem, Change, Release, Request Fulfilment
• Assist/ Drive Support Pack and Upgrade activity
• Promote best practice and Business improvement within solution scope
• Maintain standards and documentation for applications within Solutions scope

Partners

• Provide Subject Matter expertise to Business engagement activity
• Cross functional and team communication
• Vendor / Supplier Management for new solutions

Key Relationships

(please attach an organisation chart)

Internal
(excluding direct team and manager)

External

• Other Functional Teams
• Global Support
• IT Technical
• Stakeholders
• Key Users
• Business Network
• Data Architect
• PMO

Vendors / Suppliers

Subject Matter Institutes or peer groups

Education, Qualifications and Experience

Essential

Desirable

• 5+ years in IT Solutions Delivery
• Subject Matter Expertise across solution scope
• Application Configuration Expertise (L3)
• Knowledge of Industry Best-Practice across solution scope
• Experienced in all aspects of IT Service Management
• Effective communicator Written and Orally
• Process focused
• Delivers on-time and to requirements
• Demonstrate a logical problem solving approach and formulate plans fitting context
• Self-manage priorities and tasks, manage projects and make decisions
• A team player who is adaptable to change, overcomes challenges
• has a creative and pragmatic approach to problem solving
• the ability to multi task
• English speaking
• Positive Working Attitude

• ITIL awareness
• Project / Program Management certification
• Cross functional awareness
• Functional Certification
• Subject Matter Certification
• Degree educated - ideally in a related Technology
• Experience in Business process redesign and change management