Supervisor, Quality

QA Supervisor

Location: Hung Yen

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Role Purpose:   

• To ensure all quality assurance activities meet CPP target in term of safety, quality and productivity through enforcement of SOP.

What you will do (Key Responsibilities):

• Updating Global/CPP specification, testing methods, check sheet. And providing product specifications update to QA/Lab/Production/Sale/TAS,
• Providing on-site quality control support through the delivery of user training (Yearly refresh training, new change training).
• Meeting agreed KPIs covering product quality, customer complaints, completeness, accuracy and timeline of testing, reporting and documentation.
• Planning, organizing and implementing customer required tests and reports.
• Dealing with internal quality issues raised by external suppliers, customers and regulatory bodies.
• Writing management and technical reports and customer’ required reports.
• Monitoring performance. Work with superior and production personnel to analyse trend of product performance and aim to continually improving the performance of product/process quality
• Supervising team of customer complaint handler, reporter, materials engineering.
• Other tasks assigned by QA Manager.

Common accountability:

Safety & Housekeeping

• Working with QA Manager to ensure targets for Health & Safety are met.
• Ensure all accidents/incidents and near miss are reported in a timely manner.
• Actively look for areas where safety can be improved.
• Maintain standards for housekeeping.

Productivity:

• Ensure all QA department standard operating procedures and work instruction are up to date and followed correctly.
• Ensure specifications for global products are available and up to date.
• Ensure Customer method testing and specifications are available and up to date.
• Create specifications for non-global products.
• Measure and meet productivity targets of department such as complaint handling lead time, keeping rate of samples.
• Ensure all measuring/testing equipment use in QA are calibrated on time and certificated.
• Audit supplier.

Quality:

• Ensure incoming material meet specifications.
• Work with sales and manufacturing teams to reduce customer complaints by doing corrective action and preventive action.
• Work with sales and customers to identify areas where improvements are required.
• Ensure support Sales team in term of testing and analyse thread of competitors.
• Manage SAP QM in QA Department.
• To ensure conversion factor are calculated accurately and reviewed periodically.

People Management and development:

• Monitor and conduct annual performance review of subordinates.
• Ensure discipline (behaviour and time keeping), SOPs are enforced.
• Ensure team are compliance with Company policies.
• Yearly refresh training and new methods
• Hiring and training new comers
• Set up Individual Development Plan (IDP) as needed

Who you are (Requirements): 

• College/university graduate
• Good management of people, able to get the best out of all the team
• Ability to manage and prioritize own workload.
• Ability to work in a systemised methodical manner.
• Ability to communicate in English.
• Ability to present reports in a clear and concise fashion.

What will set you apart (Nice to Have): 

• Good technical knowledge of thread production.
• Have the knowledge and experience about Yarn, thread.
• Have the knowledge and experience about inspection and testing lab, testing requirement, testing method, testing equipment.
• Ability to communicate in English.

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.