Technical Service Executive - Bangalore

Role Purpose

• Provide a highly competent level of technical services to international buyers, buying houses & the company’s customers.
• Implementation of best practises of using sewing threads
• Selling sewing solutions services to buying houses and manufacturers.
• Knowledge of all types of sewing machines, accessories, attachments and its applications.
• Presentation skills and proficient communication with internal and external leadership team.
• Quick, consistent, solutions for customer whenever technical assistance is required.
• Weekly, Monthly regular updates of activity, market developments to supervisor.
• Implement all concepts, schemes, tools and strategy as advised by supervisor.

Principal Accountabilities and Key Activities

• Coats sewing solutions management
• Manage coats sewing solutions activities for buying houses and manufacturers
• Conduct regular Technical seminars for external customers and internal sales and support service teams
• Conducting PES, Thread audit, Training programs, Workshops, coats clinic etc coming under Coats sewing solutions.
• Technical Selling-concepts, premium products and services
• Business development functions
• Implement TAS/TCR ensuring the procurement is made as per our recommendations
• Provide customers with a very high level of technical input and use this to build very strong business relationships.
• Conduct regular mill and sewing trainings.
• New product launch and penetration in the market place.
• Gain local specifications for the company’s products from buyers & buying houses.
• Liaising with other GKA personnel (both national & international) in order to   deliver a service & product offering consistent with the company’s global effort.
• On the job training of SO making him/her more efficient, technically competent & result oriented.
• Build & reinforce the concept of ‘Coats - one stop shop’ for all the customers technical needs.
• Day to day interaction with respective branch sales , support team to ensure that everybody works in tandem and towards the same goals.
• Complaint handling guidance for the sales team whenever required
• Cordinate & Effective utilization of the marketing team.