Technical Service Executive - Chennai

Company: Coats

Cluster / Region: India Cluster

Division: Commercial

Location: India

Function: Technical Service

Reports to: Global Accounts Technical Manager, Asia

Role Purpose:
[Short description of why the role exists and the results it is designed to achieve. Concentrate on why job is required and outputs, not activities]
1. To build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.
2. To enhance our customers’ knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.
3. To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.
4. In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process,       chemicals, etc and make sewing analysis/trial.

Principal Accountabilities and Key Activities
[Focus on 4 – 6 main accountability areas with up to 4 activities for each]
1. Leadership & Project Management:
• Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome
technical situations in the field
• Advising on required areas for improvement related to threads, the stitching process and post stitching process.
• Providing technical training/seminar for both internal, external customers and also junior technical service
executive as required.
• Cultural awareness - operating effectively in a global environment that requires personal sensitivity and
adaptability.
2. Communication & Team Player:
• Effectively communicates with internal & external customers.
• Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on
relevant issues from the field.
• Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth
and trust on a personal and business level.
3. Planning & Organizing:
• Responsible for time management related to the Technical Services role in apparel or footwear & accessories
business. Effective response to customer needs.
• Forward planning when involved in the PES or EVC studies ensuring all customers’ needs are met.
• Organizing work effectively to reflect the company’s priorities and business interests and ensuring timely
execution.
• Results Orientation - achieving high levels of personal and team performance.
4. Awareness & Innovation:
• Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and
vendor customers to identify and understand their needs, servicing and solving potential growth areas in an
innovative forward-thinking manner.
• Forward thinking - anticipating future opportunities or requirements and planning ahead to meet the potential in
the marketplace and liaise with superior/line manager for further actions.
• Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line
manager so that strategies can be discussed with top/senior management & planned.
• Constant vigilance in the field; collecting competitor activities in the field and information on products and
process. Identifying problems before they become issues (preventative maintenance).

Key Relationships
Internal
(excluding direct team and manager)

External
1. Sales team, Business Development team, CS team.
2. Manufacturing teams & QA.
3. Global Account Team.
• personnel brand and contractor / vendor customers
• Independent testing house (Intertek/ITS, BV, TUV, etc)
• Other leading supplies in the industry, e.g: sewing machine supplier, needle supplier, etc

Education, Qualifications and Experience
Essential
• Minimum Diploma degree level (D3), preferably majoring in Mechanical Engineering, Textile Engineering or Industrial Engineering.
• Minimum 4 years working experience in the technical areas of stitching industry.
• Good English, both speaking & writing.
• Good product knowledge.
• Good technical knowledge & know how on apparel business.

Desirable
• Prior experience in apparel or footwear & accessories manufacturing / QA / Technical.
• Prior working experience in senior technical or senior technical sales in other leading supplier, e.g.: sewing machine or needle supplier, etc.
• Prior working experience in the senior sewing mechanics