Technical Services Executive

Role Purpose

[Short description of why the role exists and the results it is designed to achieve. Concentrate on why job is required and outputs, not activities]

• To use technical knowledge to maximize values of thread in customers’ place.
• To provide Sewing and Embroidery solutions and Technical service support to Buyers/ Buying Offices/Customers.
• To provide technical trainings – internal and external, seminars, workshops, technical presentations for company, product/brand promotion.

• To lead PES/EVC drives or any technical benchmark, technical/ thread recommendation for product up gradation
• To support sales team to develop sales of high value products

Principal Accountabilities and Key Activities

[Focus on 4 – 6 main accountability areas with up to 4 activities for each]

• Assigned task achievement re. quality, timing and effective affect
• Number of recommendation to generate the product up gradation turnover
• Technical advisory records
• Number of technical seminar organized in the market for products promotion or technical service providing
• Sewing Advisory Service, Embroidery solution
• Troubleshooting, problem solving. Support to industrial sales team in handling customer problem
• Conduct PES trials, EVC, seminars, workshops, thread recommendation, technical advisory for product up gradation
• Frequent make visit to customer to Garment or embroidery units with sales team to provide technical advisory service.
• Make  independent calls/factory audit to key/ assigned accounts
• Thread testing for customer support. Benchmark tests for both in-house & other Coats companies.
• Conduct training program
• Edit embroidery designs – modifications/improvements, productivity enhancement
• Develop technical advisory plan with the sales team in sales plan and follow-up with sales team
• Weekly meeting with sales team for update/ discuss technical sales plan implementation in cooperation with their sales plan
• Prepare topic for quarterly presentation to Sales Team for sharing, improving and learning new knowledge from technical magazines, other Coats’ TAS team
• Update to sales team on technical knowledge re. CPP products, textile and garment technical issues
• Others: Any irregular assignment other than above descriptions related to Sales/Marketing assigned by Apparel Sales Manager Northern Vietnam

Education, Qualifications and Experience

Essential

Desirable

• Requirement of technical/mechanical advanced vocational
• 1-2 years (preferable) hands-on experience in garment sector – processes, operations, machines, maintenance. Detailed understanding of threads and sewing techniques (incl. Embroidery& digitizing)
• Sharp, intelligent, observant & motivated.
• Ability to communicate fluently in English.
• Good presentation skills in English and Vietnamese
• Product (Thread and related garment production) Knowledge
• Verbal and written communication skill.
• Persuasiveness.
• Analytical and methodic in technical approach.
• Simple knowledge in costing