Technical Services - Executive

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Date: 6 Mar 2026

Location: IN

Company: Coats

Position: Technical Services – Executive

Location: Bangalore

Role Purpose:

To build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.
To enhance our customers’ knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.
To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.
In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process, chemicals, etc and make sewing analysis/trial.

Principal Accountabilities and Key Activities:

- Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the field
- Advising on required areas for improvement related to threads, the stitching process and post stitching process.
- Providing technical training/seminar for both internal, external customers and junior technical service executive as required.
- Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.

Effectively communicates with internal & external customers.
Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.
Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.

- Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.
- Forward planning when involved in the PES or EVC studies ensuring all customers’ needs are met.
- Organizing work effectively to reflect the company’s priorities and business interests and ensuring timely execution.
- Results Orientation - achieving high levels of personal and team performance.

- Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward-thinking manner.
- Forward thinking - anticipating future opportunities or requirements and planning ahead to meet the potential in the marketplace and liaise with superior/line manager for further actions.
- Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.
- Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).

Qualifications:

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