Warehouse Analyst

Role Purpose:

Maintain and provide a secure location for the receiving, storage and handling of goods ensuring stock receipted professionally and accurately.

Stringent Inventory Control of all products in accordance with company policies.

Picking and packing orders daily within a timely manner.

Receipting external shipments ensuring accuracy.

Customer Service Support

Principal Accountabilities and Key Activities:

• Receiving:

Unpack containers using a forklift, receive smaller deliveries by hand ensuring OH&S policies are adhered to at all times

Check the inward goods off against shipment report ensuring all items and quantities are accounted for.

Discrepancies to be documented and reported to the Supply Chain Manager.

Receipt the stock into the Fact system and forward documentation to Supply Chain Manager.

• Order Picking

Invoice is printed in the warehouse by customer service this clearly states the article to be picked and the quantity. The warehouse staff is responsible for ensuring the correct product and quantity is picked then packed in the most economical way

Trollies and forklift will be used depending on the location of the product.

Daily despatch details are entered into the transportation software program

Print address labels in preparation for collection and load onto truck.

• Inventory Control

Stock Adjustments are done by warehouse staff in the fact system for samples

GDN number is entered and quantity removed from stock.

 A Copy of the GDN is sent with the samples.

Stock Adjustments are all done for minor stock discrepancies after all attempts have failed to find out why there is a discrepancy. These discrepancies must be approved by Supply Chain Manager.

• Credit Returns

Goods returned with documentation in the form of a complaint form are checked off by the warehouse and signed and accounted for.

A copy of the complaint form is sent to The Supply Chain Manager to determine the

Inventory action required for the goods returned. If deemed that the stock is faulty stock needs to be dumped and the instruction will be written on the complaint form and signed by SCM.

The complaint is then forwarded to Accounts Receivable and Warehouse for Credit to be processed once the stock is returned a Stock adjustment to remove is completed by the warehouse.

If the stock is not faulty and can be returned to stock, this is written on the form and accounts receivable will credit and return to stock.

• International despatch

Complete Custom paperwork and consignment notes.

Make booking with transportation company.

• Warehousing

Keep a clean and safe working environment and that machinery is maintained, upholding health, safety and security in the work place at all times

Receiving documentation and forward to appropriate persons

• Stocktaking:

Stocktake is conducted annually, support for the Supply Chain Manager who will Coordinate stocktake.

Warehouse staff along with Office staff will count and complete the quantity on hand on the Inventory count sheets and sign.

A Discrepancy report is then printed and the warehouse staff that did not sign the count sheet will check the discrepancy and rerun the report.

This will usually be done twice and if there is no further adjustment the SCM will update the stock and close the batch.

• Customer Service Support:

Support for Customer service - via phone inquiries and emails, assisting customers both external and internal. Data entry of orders, running and allocating back orders, processing of credit card payments. Any other customer service help as needed.

Running/creating customer reports as required.

Education, Qualifications and Experience: